Terms and Conditions of Use and Privacy Policy

Terms and Conditions of Use & Privacy Policy

Our personal data protection policy establishes a relationship of trust between you and our services, aiming to offer you a positive experience in a completely transparent manner. This policy allows us to meet your requirements and expectations.

At OrthoCore, we prioritize the respect of your personal data and the confidentiality of our customers (hereinafter "Your Data"). For full transparency and to guarantee a secure use of our website OrthoCore in all its available versions and related applications (hereinafter the "OrthoCore Site"), we detail how we process your data so that our services always respect your rights.

We guarantee that all necessary precautions are taken to protect your data against disclosure, loss, or alteration. Data is only kept for the time necessary for the specified management and processing. You can access and modify your data at any time through your personal space on the OrthoCore Site.

1. WHO ARE YOU?

When we refer to "you" in this Policy, it concerns you directly as a customer of OrthoCore if you have placed an order, if you have created a customer account without ordering, or if you are browsing the OrthoCore Site as a visitor.

2. FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?

2.1. When do we collect your personal data?

Data may be collected if you visit the OrthoCore Site using cookies, create a customer account, place an order, or subscribe to our newsletters (SMS, email). This data helps us fluidize your navigation and offer a personalized experience.

2.2. Your navigation on the OrthoCore Site

We process your data for navigation purposes based on your consent.

2.3. Order Processing

We use your data to manage orders, customer relations, after-sales service, marketing, and deliveries. The legal basis is the execution of the contract between us.

2.4. Installment Payments

For certain orders, data is processed to offer installment payments. The legal basis is the contract execution; however, your consent remains the basis for processing banking data.

  • Klarna: To offer Klarna’s payment options, we may transmit your personal data (contact and order details) to Klarna so they can assess your eligibility. This data is processed according to Klarna’s own privacy policy.

2.5. Customer Reviews

To share your feedback with visitors, we use your data based on your consent or legitimate interest.

2.6. Payment Collection and Fraud Prevention

We use your data to ensure payment security and fight fraud. The legal basis is the contract execution and the legitimate interest of OrthoCore.

3. WHERE DOES YOUR DATA GO?

Your data is transmitted to internal departments at OrthoCore. It is not sent to third parties except in the following cases:

  • To process orders: transmitted to banks, delivery services, IT developers, and insurance providers.

  • For installment payments: shared with payment centers and call centers.

  • For advertising: managed through OrthoCore's advertising network.

4. DATA RETENTION

  • Prospects: 3 years from the last contact.

  • Orders & Customers: 5 years in current archives, then 5 years in intermediate archives.

  • Banking Data: For the duration of the card’s validity (plus one day).

  • Cookies: Detailed in the Cookies section below.

5. EXERCISING YOUR RIGHTS

You have the right to:

  1. Access and Rectify your data.

  2. Limit the processing (under certain conditions).

  3. Delete your data (though we may keep it in intermediate archives for legal/tax obligations).

  4. Object to commercial prospecting (via the "unsubscribe" link in emails or by texting "STOP SMS").

  5. Set post-mortem instructions for your data.

  6. Data Portability.

  7. Withdraw consent at any time.

  8. File a complaint with a supervisory authority (e.g., CNIL in France).

To exercise these rights, please send your request (with name, email, and ID copy) to contact@orthocorepro.com. We will respond within one month.

6. COOKIES

6.1. What is a cookie?

A cookie is a text file placed on your device (computer, phone, tablet) via your browser, allowing the site to identify your device during future visits.

6.2. Types of cookies used on OrthoCore:

  • Essential Cookies: Required for site navigation and ordering.

  • Analytical & Personalization Cookies: Optional; used to optimize your experience and tailor offers.

  • Advertising Cookies: Display relevant ads based on your interests and browsing history.

  • Third-Party Applications: Integrated "Share" or "Like" buttons from social networks (Facebook, Twitter, etc.) may identify you if you are logged into their services.

6.3. Browser Options:

You can set your browser to accept or refuse cookies. However, refusing cookies may alter your navigation or prevent you from placing an order.

7. TRANSFERS OUTSIDE THE EUROPEAN UNION

Most data is kept within the EU. If data is shared with providers in third countries, we ensure it is done in compliance with regulations using standard contractual clauses from the European Commission to protect your rights.

8. SECURITY MEASURES

We implement technical and organizational measures to ensure a high level of security. We are also compliant with the PCI DSS (Payment Card Industry Data Security Standard), reflecting our commitment to secure payment processing.

9. PROFILING AND AUTOMATED DECISION-MAKING

Automated processing (like profiling) is used for identifying customers and offering "4x installment payments." If the risk of fraud or non-payment is deemed too high based on these variables, the payment option may not be offered. You have the right to request human intervention to express your point of view or contest the decision.

10. POLICY UPDATES

This policy will be updated as necessary (at least every 3 years) to remain in accordance with applicable data protection regulations.